Returns and Exchanges are only allowed on UNOPENED products purchase through www.cocktailgloss.com and within 15 days of original purchase date.  Customer must include photos of the issue including the packing slip.

Refunds are issued for original purchase price, less original shipping cost.

For products not purchased through www.cocktailgloss.com, please contact the original place of purchase for a refund or exchange.

For customer support, contact us at: info@cocktailgloss.com

Orders shipped via USPS and can be tracked at:

https://www.usps.com/shipping/trackandconfirm.htm

Orders shipped via UPS can be tracked at: 

https://www.ups.com/track?loc=en_US&requester=ST/

For USPS orders, the processing time for orders is 2-3 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally.  Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 

Last Updated: March 30, 2019